International Communication Programs


Hidden differences in business practices and other aspects of human behaviour and interaction can cause considerable friction and lead to a loss in productivity.

Multicultural awareness training can increase your knowledge of the impact of cultural differences on management practices, communication, motivation, planning and control, negotiation, sales, marketing, training and improve your client relations with other cultures.

Working Across Cultures

Are your project and management teams composed of many and varied cultures and backgrounds?

- Minimise conflict, reduce tension, and lower turnover

- Improve communication practices and client relations

- Enhance levels of productivity and profit

Hidden differences in business practices and other aspects of human behaviour and interaction can cause considerable friction and lead to a loss in productivity.

Multicultural awareness training can increase your knowledge of the impact of cultural differences on management practices, communication, motivation, planning and control, negotiation, sales, marketing, training and improve your client relations with other cultures.

Main Objectives:
• Understand the role of culture in cross-cultural relationships
• Recognise the impact of stereotypes on relationships
• Gain insight about our own culture as well as insight into the culture of others
• Recognise differences in authority, delegation, management habits, etiquette etc. when entering a new cultural environment
• Identify common types of cross-cultural misperceptions
• Practise effective second-language listening and speaking strategies
• Practise interpretation of nonverbal behaviour across cultures
• Identify differences in levels of directness, styles of confrontation and definitions of privacy
• Compare values and preferences of one's own and contrasting cultures

What Clients Say...
"Looking at the Germans with the eyes of a French person helped me to understand my experiences with the French better." (German participant)

Culture Focus (Asia, Europe, US)

Do you specifically work with colleagues and customers in other countries?

- Reduce tension and conflict caused by cultural differences and misunderstanding

- Set standards for effective cross-cultural work

- Optimise mutual understanding and working practices

The InterConnect Culture Focus programs address the nature of working with specific cultures, including Germany, France, England, the US, China, Korea, India and Japan. They are designed to optimise mutual understanding and develop best practices for effective work environment between two or more cultures.

Main Topics Covered:
• How we perceive each other
• Differences and similarities
• Our different attitudes towards authority, relationships, risk, time and environment
• Our fundamental differences in basic values, preferences, motivation and social behaviour
• Our different work methods (meetings, decision-making)
• Possible misunderstandings and conflicts
• How to improve communication and cooperation

See an example of the Focus on China program, Hidden Notions Behind an Asian Smile, in our Resources section.

Working with Differences

Do you need to manage teams of not only varying national cultures but also of diverse personalities and styles?

- Value and leverage differences instead of seeing them as obstacles and difficulties

- Build higher levels of trust and understanding

We look at differences in national culture, corporate and professional culture as well as personality types, in order to understand people better, value the differences and thus be able to lead, communicate and motivate much more efficiently and effectively.

Main Topics Covered:
• Perception
• Cultural Dimensions
• National and Corporate Culture
• Personal preferences (MBTI)
• Communication styles
• Conflict behaviour
• Motivating different people
• Leadership styles

What Clients Say...
"Very interesting program, highlighting problems which are not only culturally related."

International Presentation Techniques

Do you regularly present your ideas and sell your proposals to international audiences?

- Deliver effective, powerful presentations in a multicultural setting

- Learn to catch and keep the attention of your audience

We run workshops comprising usually 4-6 participants per trainer, using video and feedback techniques to maximise the learnings. We have worked with multicultural teams and include aspects of communication across cultures. (We usually propose that this workshop is run prior to and in conjunction with the Influencing and Negotiating workshops).

How to get your message across by catching the interest of your audience and keeping it!

The Standard workshop consists of:
• The 5 preparation 'W's
• Structure
• Delivery
• Tips and models
• Videotaped presentations and feedback

Influencing and Negotiation

Do you often need to influence people who do not directly work for you or are part of a complex matrix organisation?

- Learn to adapt your influencing style to enhance relationships

- Understand the role culture plays in negotiation and learn to communicate effectively in cross-cultural negotiation environments

Provide to employees, who spend a large amount of their time influencing and negotiating with others, the requisite models, time for reflection and self-awareness, feedback and practice, to be able to improve and expand on their natural influencing and negotiating skills. We differentiate between personal development workshops and influencing within the corporate culture.

Focus on Influence
Focus on Influence is about developing interpersonal skills, reflection and insight, assuming responsibility, personal commitment, enhancing flexibility and achieving goals together with others. The program is for individuals who wish to raise their mastery of interpersonal skills to a higher level, are prepared to subject their own behaviour to critical examination and are motivated to increase their effectiveness in working with others. This course is run together with colleagues from The Learning Consortium, www.learningconsortium.eu.

You will learn to adapt your influencing style to enhance relationships, to increase understanding and goodwill in order to prepare the ground for mutually beneficial cooperation.
Influencing and Negotiating within Corporations
Increasingly we need to get people who do not work for us to do things for us that are central to the success of our own job. Traditional command and control systems are failing - people need to be influenced to do things, not told. Influence is the process by which someone gets another person to do something. Whatever influences the one person does not influence the other. The more we develop flexibility and adapt our style to meet the preference of the other party, the greater will be our capacity to influence.